--- title: The Art of Exceptional Service and Client Relationships with Barrett Wright of Hill Robinson Yacht Management description: We’re joined by an incredible panel of creative entrepreneurs to explore the challenges and rewards of turning passion into a successful business. image: https://planningalt.com/hubfs/PLANALT-banner-1200x672-Barrett%20Wright-min.png --- [Skip to the main content.](https://planningalt.com/insights/the-art-of-exceptional-service-and-client-relationships-with-barrett-wright#main-content) [![Logo](https://planningalt.com/hubfs/Logo.svg "Logo")](https://planningalt.com) [![Logo](https://planningalt.com/hubfs/Logo.svg "Logo")](https://planningalt.com) - [Approach](https://planningalt.com/approach) - [Services](https://planningalt.com/services) - [About](https://planningalt.com/about) - [Insights](https://planningalt.com/insights-blog) - [Events](https://planningalt.com/events) - [Contact](https://planningalt.com/contact) - [Login](https://planningalt.com/client-login) [WEALTH PERSONALITY QUIZ](https://planningalt.com/quiz-assessment-landing-page) Toggle Menu Toggle Menu [WEALTH PERSONALITY QUIZ](https://planningalt.com/quiz-assessment-landing-page) - [Approach](https://planningalt.com/approach) - [Services](https://planningalt.com/services) - [About](https://planningalt.com/about) - [Insights](https://planningalt.com/insights-blog) - [Events](https://planningalt.com/events) - [Contact](https://planningalt.com/contact) - [Login](https://planningalt.com/client-login) [Linkedin](https://www.linkedin.com/company/planning-alternatives/) #### True Wealth Assessment ![PA-Blog_MoneyPersonality-min](https://planningalt.com/hs-fs/hubfs/PA-Blog_MoneyPersonality-min.jpg?width=400&height=224&name=PA-Blog_MoneyPersonality-min.jpg) Everyone has their own unique relationship with money. 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[Start now](https://planningalt.com/true-wealth-assessment?hsLang=en) *Takes 7-8 minutes.* 1 min read # The Art of Exceptional Service and Client Relationships with Barrett Wright of Hill Robinson Yacht Management [Planning Alternatives](https://planningalt.com/insights/author/planning-alternatives) Updated on November 4, 2025 [Day in a Canoe Podcasts](https://planningalt.com/insights/tag/day-in-a-canoe-podcasts) ![The Art of Exceptional Service and Client Relationships with Barrett Wright of Hill Robinson Yacht Management](https://planningalt.com/hubfs/PLANALT-banner-1200x672-Barrett%20Wright-min.png) | [![Spotify-teal](https://planningalt.com/hubfs/Spotify-teal.svg)](https://open.spotify.com/episode/6Pgx2RVeCrnJ4FuRuZr83F) | [![Apple-Podcast-teal](https://planningalt.com/hubfs/Apple-Podcast-teal.svg)](https://podcasts.apple.com/us/podcast/the-art-of-exceptional-service-and/id1376400571?i=1000735026441) | [![Youtube-teal](https://planningalt.com/hubfs/Youtube-teal.svg)](https://youtu.be/2yZ-ZOESYk0) | | --- | --- | --- |   [Barrett Wright](https://www.linkedin.com/in/barrett-wright-9b2bb3b4/), President at [Hill Robinson Yacht Management](https://www.linkedin.com/company/hill-robinson-yacht-management/), joins us to explore her 15-year journey in the superyacht industry. Barrett shares how resilience, intuition, and a people-first mindset shaped her leadership approach and how the industry thrives on community, adaptability, and exceptional service.   Key Takeaways: - 00:00 Introduction. - 01:45 Getting fired from her first job unexpectedly launches Barrett’s yachting career. - 02:43 The tight-knit yachting community makes it easy to stay connected. - 04:10 The core draw is the dynamic community and diverse clients. - 05:26 Responsiveness and deep listening are key to understanding client needs. - 09:00 Taking initiative and communicating directly builds stronger relationships. - 11:55 Trusting your gut is essential in an emotional industry. - 15:29 Managing a team requires patience, thoughtfulness, and self-control. - 17:31 Challenging moments teach self-awareness and the value of starting fresh.   > “Picking up the phone is a great way to avoid miscommunications or misunderstandings. It's also a great way to develop relationships.” > > - Barrett Wright   Resources Mentioned: - [Hill Robinson Yacht Management website](https://hillrobinson.com/)   Connect with Barrett Wright, President of Hill Robinson Yacht Management Barrett Wright LinkedIn: [https://www.linkedin.com/in/barrett-wright-9b2bb3b4/](https://www.linkedin.com/in/barrett-wright-9b2bb3b4/)  Hill Robinson Yacht Management LinkedIn: [https://www.linkedin.com/company/hill-robinson-yacht-management/](https://www.linkedin.com/company/hill-robinson-yacht-management/)    Connect with Nathan Mersereau: Phone: 248-645-1520  Email: [nathan.mersereau@planningalt.com](mailto:nathan.mersereau@planningalt.com) Twitter: [@NathanMersereau](https://twitter.com/nathanmersereau) LinkedIn: [Nathan Mersereau](https://www.linkedin.com/in/nathan-mersereau-cfp%C2%AE-a984761/) Address: 255 S Old Woodward, Suite 310 Birmingham, MI 48009 - [Tweet](https://twitter.com/share) ### A wealth of insight [![Breaking Cycles and Finding Meaning Through Nature with Bridget Crocker, Author of ](https://planningalt.com/hubfs/PLANALT-banner-1200x672-Bridget%20Crocker-min.png)](https://planningalt.com/insights/breaking-cycles-and-finding-meaning-through-nature-with-bridget-crocker) #### [Breaking Cycles and Finding Meaning Through Nature with Bridget Crocker, Author of "The River’s Daughter"](https://planningalt.com/insights/breaking-cycles-and-finding-meaning-through-nature-with-bridget-crocker) [Day in a Canoe Podcasts](https://planningalt.com/insights/tag/day-in-a-canoe-podcasts) [![Rewriting Life’s Narrative with Jennifer Griffith of Post Hill Press](https://planningalt.com/hubfs/PA_Pocast_JenniferGriffith-1200x672-web.png)](https://planningalt.com/insights/rewriting-lifes-narrative-with-jennifer-griffith) #### [Rewriting Life’s Narrative with Jennifer Griffith of Post Hill Press](https://planningalt.com/insights/rewriting-lifes-narrative-with-jennifer-griffith) [Day in a Canoe Podcasts](https://planningalt.com/insights/tag/day-in-a-canoe-podcasts) [![Rethinking Aging: Healthspan Over Lifespan with Jennifer Garrison of Buck Institute](https://planningalt.com/hubfs/PLANALT-banner-1200x672-web-Jennifer%20Garrison-min.png)](https://planningalt.com/insights/jennifer-garrison-buck-institute) #### [Rethinking Aging: Healthspan Over Lifespan with Jennifer Garrison of Buck Institute](https://planningalt.com/insights/jennifer-garrison-buck-institute) [Day in a Canoe Podcasts](https://planningalt.com/insights/tag/day-in-a-canoe-podcasts) Company - [Approach](https://planningalt.com/approach) - [Services](https://planningalt.com/services) - [About](https://planningalt.com/about) - [Team](https://planningalt.com/our-team) - [Locations](https://planningalt.com/locations) - [Contact](https://planningalt.com/contact) - [Careers](https://planningalt.com/careers) Insights - [Assessments](https://planningalt.com/quiz-assessment-landing-page) - [Podcasts](https://planningalt.com/insights/tag/podcasts) - [Events](https://planningalt.com/events) - [Insights](https://planningalt.com/insights-blog) - [Client Login](https://planningalt.com/client-login) - [Form CRS](https://planningalt.com/hubfs/2025-Client-Relationship-Summary.pdf) - [ADV Part 2A Brochure](https://planningalt.com/hubfs/23129617/2026%20Form%20ADV%20Part%202A%20Rev.%208-7-26.pdf) - Wealth Advisors for Life™ - | - [Terms & Conditions](https://planningalt.com/terms-conditions) - | - [Privacy Policy](https://planningalt.com/privacy-policy) © 2026 Planning Alternatives [Linkedin](https://www.linkedin.com/company/planning-alternatives/) Return to top ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Planning Alternatives", "url" : "https://planningalt.com/insights/author/planning-alternatives" }, "dateModified" : "2025-11-04T18:20:50.938Z", "datePublished" : "2025-11-04T01:22:01.000Z", "headline" : "The Art of Exceptional Service and Client Relationships with Barrett Wright of Hill Robinson Yacht Management", "image" : [ "https://planningalt.com/hubfs/PLANALT-banner-1200x672-Barrett%20Wright-min.png" ], "mainEntityOfPage" : { "@id" : "https://planningalt.com/insights/the-art-of-exceptional-service-and-client-relationships-with-barrett-wright", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://planningalt.com/hubfs/Logo-dark-1-1.png" }, "name" : "Planning Alternatives" } } ```