The Art of Exceptional Service and Client Relationships with Barrett Wright of Hill Robinson Yacht Management

Barrett Wright, President at Hill Robinson Yacht Management, joins us to explore her 15-year journey in the superyacht industry. Barrett shares how resilience, intuition, and a people-first mindset shaped her leadership approach and how the industry thrives on community, adaptability, and exceptional service.

Key Takeaways:

• 00:00 Introduction.

• 01:45 Getting fired from her first job unexpectedly launches Barrett’s yachting career.

• 02:43 The tight-knit yachting community makes it easy to stay connected.

• 04:10 The core draw is the dynamic community and diverse clients.

• 05:26 Responsiveness and deep listening are key to understanding client needs.

• 09:00 Taking initiative and communicating directly builds stronger relationships.

• 11:55 Trusting your gut is essential in an emotional industry.

• 15:29 Managing a team requires patience, thoughtfulness, and self-control.

• 17:31 Challenging moments teach self-awareness and the value of starting fresh.

“Picking up the phone is a great way to avoid miscommunications or misunderstandings. It's also a great way to develop relationships.”

- Barrett Wright

Resources Mentioned:

• Hill Robinson Yacht Management website

Connect with Barrett Wright, President of Hill Robinson Yacht Management

Barrett Wright LinkedIn: https://www.linkedin.com/in/barrett-wright-9b2bb3b4/ 

Hill Robinson Yacht Management LinkedIn: https://www.linkedin.com/company/hill-robinson-yacht-management/ 

Connect with Nathan Mersereau:

Phone: 248-645-1520 
Email: nathan.mersereau@planningalt.com
Twitter: @NathanMersereau
LinkedIn: Nathan Mersereau
Address: 255 S Old Woodward, Suite 310
Birmingham, MI 48009