Insights

The Art of Exceptional Service and Client Relationships with Barrett Wright of Hill Robinson Yacht Management

Written by Planning Alternatives | November 4, 2025

 

Barrett Wright, President at Hill Robinson Yacht Management, joins us to explore her 15-year journey in the superyacht industry. Barrett shares how resilience, intuition, and a people-first mindset shaped her leadership approach and how the industry thrives on community, adaptability, and exceptional service.

 

Key Takeaways:

  • 00:00 Introduction.

  • 01:45 Getting fired from her first job unexpectedly launches Barrett’s yachting career.

  • 02:43 The tight-knit yachting community makes it easy to stay connected.

  • 04:10 The core draw is the dynamic community and diverse clients.

  • 05:26 Responsiveness and deep listening are key to understanding client needs.

  • 09:00 Taking initiative and communicating directly builds stronger relationships.

  • 11:55 Trusting your gut is essential in an emotional industry.

  • 15:29 Managing a team requires patience, thoughtfulness, and self-control.

  • 17:31 Challenging moments teach self-awareness and the value of starting fresh.

 

“Picking up the phone is a great way to avoid miscommunications or misunderstandings. It's also a great way to develop relationships.”
- Barrett Wright

 

Resources Mentioned:

 

Connect with Barrett Wright, President of Hill Robinson Yacht Management

Barrett Wright LinkedIn: https://www.linkedin.com/in/barrett-wright-9b2bb3b4/ 

Hill Robinson Yacht Management LinkedIn: https://www.linkedin.com/company/hill-robinson-yacht-management/ 

 

Connect with Nathan Mersereau:

Phone: 248-645-1520 
Email: nathan.mersereau@planningalt.com
Twitter: @NathanMersereau
LinkedIn: Nathan Mersereau
Address: 255 S Old Woodward, Suite 310
Birmingham, MI 48009